Frequently asked questions.
How long does it take to ship the bags?
Delivery times vary depending on the destination and shipping method selected at checkout:
Italy: 2 to 4 working days from the moment your order is processed.
EU countries: 2-5 working days. Slightly longer than domestic shipping; timing varies by location.
Australia: 5-10 working days
South America: 7-8 working days
US: 3-7 working days
Rest of the world: 7-10 working days
PLEASE NOTE: Delivery times depend on distance from Italy and selected shipping method. For Made-To-Order items, allow an additional 2–5 working days for production before your order is shipped.
We’ll always do our best to get your pieces to you as quickly and carefully as possible.
How much does the shipping cost?
Shipping costs are not included in the price of the product and are calculated at checkout based on the destination and shipping method selected.
EU shipping: typically ranges from €6.40 to €18.00
Rest of the world: higher rates apply depending on the country and service.
Please note: any customs duties or import taxes for shipments outside the EU are the responsibility of the recipient.
What countries do you ship to?
We ship worldwide. You can see all shipping options in the check-out section. Please note that if you cannot find your shipment destination, you can send an email directly to elena@ellivivaldi.com or contact us via DM on instagram @ellivivaldi_official so we can arrange one for you.
What sizes are the bags?
All Elli Bags come in three sizes (view below); Viva Bags and Ellina’s come in one size. You can see the sizes (in centimetres) in the additional information of every Elli Bag, Viva Bag and Ellina Bag.
Size Small
20cm x 14cm
Size Medium
26cm x 15cm
Size Maxi
30cm x 20cm
What are the bags made of?
There are three different types of Elli Bag materials. They are either made of 100% natural cotton, 100% wool, or parts of wool, polyamide and polyester. The Viva Bag is only made in 100% natural cotton.
Are the bags lined?
Yes, all bags are entirely lined either with traditional Turkish silks or upcycled fabrics. All bags have different linings, making them uniquely different from one-another.
What if I am not satisfied with the order?
No problem — if you're not fully satisfied with your bag, you have 14 days from the delivery date to request a return or exchange.
What are your options?
Full refund
Exchange for another item of your choice
– If the new bag is less expensive, the difference will be refunded
– If it’s more expensive, the price difference will be charged
Return shipping cost
A return fee ranging from €3 to €20 will be applied, depending on your location. This amount will be confirmed during the return process.
Conditions for return
To be eligible, the item must be:
Unused and in perfect condition
Returned in its original packaging (including dust bag, tags, etc.)
A return label will be sent to you via email. Please print and attach it securely to the parcel.
To protect the signature Elli Vivaldi black & white box, kindly wrapped with a protective outer packaging prior to shipping.