Returns and Exchanges
What if I am not satisfied with the order?
No problem — if you're not fully satisfied with your bag, you have 14 days from the delivery date to request a return or exchange.
What are your options?
Full refund
Exchange for another item of your choice
– If the new bag is less expensive, the difference will be refunded
– If it’s more expensive, the price difference will be charged
Return shipping cost
A return fee ranging from €3 to €20 will be applied, depending on your location. This amount will be confirmed during the return process.
Conditions for return
To be eligible, the item must be:
Unused and in perfect condition
Returned in its original packaging (including dust bag, tags, etc.)
A return label will be sent to you via email. Please print and attach it securely to the parcel.
To protect the signature Elli Vivaldi black & white box, kindly wrapped with a protective outer packaging prior to shipping.