Frequently asked questions
How long does it take to ship the bags?
Shipping times depend on the destination and the type of shipping you select at check-out.
For US shipping options, it takes between 48-72hrs. International and EU shipping option times depend on how far the destinations are to the original shipping country (New York).
For orders that are “made to order”, please allow at least 4-6 additional business days from when the order has been processed. The handbag will be made exclusively for you.
Where can I check the status of my order?
You can always check the status of your order by logging into the Elli Vivaldi account used to place the order. If you do not have an account, you can create one following the login instruction page.
How much does the shipping cost?
The shipping cost is excluded from the price of the bag and will be applied directly at checkout based on the final destination. EU shipping is FREE. International countries have higher shipping costs. Any additional customs charges for overseas shipments are to be paid by the receiver.
What countries do you ship to?
We ship worldwide. You can see all shipping options in the check-out section. Please note that if you cannot find your shipment destination, you can send an email directly to elena@ellivivaldi.com or contact us via DM on instagram @ellivivaldi_official so we can arrange one for you.
What sizes are the bags?
Elli Bags come in three sizes (view below); Liki Bags, Viva Bags and Ellina’s come in one size. You can see the sizes (in centimetres) in the additional information of every handbag.
What are the bags made of?
There are three different types of materials. They are either made of 100% natural cotton, 100% wool, or parts of wool, polyamide and polyester. You can find the materials in every item's description.
Are the bags lined?
Yes, all bags are entirely lined with traditional Turkish silks. All bags have different linings, making them uniquely different from one-another.
What if I am not satisfied with the order?
Not satisfied? No problem — if you're not fully satisfied with your bag, you have 14 days from the delivery date to request a return or exchange. For more information, head to the Returns and Exchanges page here.
