Refund policy

Conditions for return

To be eligible, the item must be:

• Unused and in perfect condition
• Returned in its original packaging, including the dust bag and any tags
• Returned with the return tag still attached, unused, and in its original condition

Please note: Returns will only be accepted if the return tag remains attached to the bag. If the tag has been removed, detached, altered, or damaged, the item will not be eligible for return or exchange.

A return label will be sent to you via email when requested. Please print and attach it securely to the parcel and follow any instructions received.

To protect the box, kindly wrap it in protective outer packaging before shipping.

Refund processing

Once your return has been received and inspected, please allow up to 2 business days for your refund to be processed.

Once issued, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

If you haven’t received your refund after this timeframe, please contact us and we’ll be happy to help track it down.

If you do not have an Elli Vivaldi account, you can request a return by emailing elena@ellivivaldi.com.